Support Service Level Agreement

Severity Level Initial Response Time Service Level Definition
Severity Level 1
Within 2 Hours
Product system down no immediate work around
Severity Leve 2
Within 4 Hours
Normal operations are affected or limited, however not completely unusable
Severity Level 3
Within 1 Business Day
Information requests and how-to support

Support Hours:

Remote and phone service are available: Monday – Friday 9AM PST – 6PM PST 

How to Support Support Service Team 

Support Portal