Support
Here to help.
Support resources
We’re here to help you make the most of CloudSoda’s Modern Data Management platform. Our comprehensive support portal provides detailed documentation, guides and answers to frequently asked questions to help you optimize your data management strategy. Our End User License Agreement (EULA) and Service Level Agreement (SLA) can be found below.
Review our End User License Agreement (EULA)
Service Level Agreement
Severity Level
Severity Level 1
Severity Level 2
Severity Level 3
Initial
Response Time
Within 2 Hours
Within 4 Hours
Within 1 Business Day
Service Level Definition
Product system down, no immediate workaround
Normal operations impacted or limited, however, not completely unusable
Information requests and how-to support
Quick Access to Support
Our support team is committed to helping you succeed with the CloudSoda Modern Data Management platform.
Remote and phone service are available: Monday – Friday 9AM PST – 6PM PST